There is no reason to let the lack of measurements get in the way of starting improving activities. I was reading an eWeek essay by Peter Coffee, Counting the Ways, that got me thinking about the 6σ approach to improvement. That approach is basically data-driven. Without measurements there are no improvements. Coffee said,
"Most businesses have no idea what they spend on unproductive hours."
And we know unproductive hours — waste — exists everywhere. What can you do? Start with the Last Planner System®.